ITIL's configuration management process, which focuses on maintaining accurate records of configuration items, is integral to the stability and reliability of ICT services. ITIL Integration This process ensures that organizations have a clear understanding of their ICT infrastructure, facilitating effective decision-making and risk management.
In the context of ICT, the principles of ITIL's service measurement and reporting process provide organizations with valuable insights into the performance and effectiveness of their services. By implementing robust measurement and reporting practices, organizations can make data-driven decisions and continuously enhance their ICT services.
ITIL Integration ITIL Integration